Returns, Refunds, and Warranty
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item(s) MUST be unused and in the same condition that you received it. It must also be in the original undamaged packaging with original hang tags still attached.
Prior to returning an item, please email firstname.lastname@example.org to receive a Return Authorization (RA) number. Without an RA, Rumors Skate and Snow cannot accept your returned product.
Several types of goods are exempt from being returned. Underwear, swimwear, head-wear, or body products such as skin care or sunscreen cannot be returned.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt for proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Final Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately final sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, please mail your product to: Rumors Skate and Snow, 505 Main St., Box 668, Swan River, MB., R0L 1Z0, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.